QuestionWhy is my Blu-Ray/DVD player not playing the disc? If you have a Blu-Ray disc that will not play you will want to: Check if other Blu-Rays will play. Try Blu-Rays you have had work previously with the player. Make sure the Region Code on the disc matches the Region Code of your player. The Region Code for North America is A. Check that the disc’s surface is not scratched or damaged. If other Blu-Rays discs play, you have confirmed the disc is the correct region, and the disc is not damaged, it is likely you will need to perform a firmware update on your player. If you need help updating your firmware please see How do I update my firmware? If other discs won’t play you can try using a Blu-Ray Lens Cleaning Disc to clear any debris that may be blocking the laser. If the player still will not play Blu-Rays, it is likely that you have a hardware malfunction. Please return with your receipt to the place of purchase to pursue service or replacement options.

If you have a DVD that will not play you will want to: Check if other DVDs will play. Try DVDs you have had work previously with the player.The Region Code for North America is 1. If other DVDs will play it is likely the disc is incompatible with the player. If other discs won’t play, you can try using a Lens Cleaning Disc to clear any debris that may be blocking the laser. If the player still will not play DVDs, it is likely that you have a hardware malfunction. Please return with your receipt to the place of purchase to pursue service or replacement options. Samsung p231 dvd player accepts the disc and the door closes but the indicator window shows loading and will not start playing I am afraid I am not familiar with the Samsung model in particular so I will give you a few general tips that may get you going. 1- Make sure you hear the spindle motor spinning the disk to an even speed. If it seems to be speeding up and slowing down you could have a dirty/bad optical pick up assembly.

2-Try with different DVD/ CD to isolate. Many times it is just the disk is dirty scratched and the player cannot reliably read information from disk. 3-Look for signs of lubricant/dirt on/under the player tray or on disk. I have had optical drive mechanisms spit lubricant and have left an oily film on the pick up unit causing this.air purifier vs ac 4-Clean the pick up unit.best lens cleaner eyeglasses Be very careful with this one as some units are mounted on very flimsy suspension/positioning mechanisms that will break if you look at them cross-eyed.air purifier for animal shelter 5-Re-seat all the connections inside. A loose SATA or Data cable may be all that is stopping the information from the disk from getting to the circuit board.

6-Swap the drive with a known good one. Many set-top DVD players use Laptop or PC sized drives with the same connections. I have fixed a couple of Sony set-top players with drives from broken Sony laptops. Hope this at least guides you to a possible solution. What is BD Live? Can I use the portable DVD player in a truck or vessel? What should I do if I observe the message "Local Storage Full. For BD Live Access (if supported on this disc), please clear Local Storage under the Settings menu."? How do I clean my device? What should I do if my player doesn’t play a Divx file?FeaturesSpecificationsCustomer ReviewsSupport & DownloadsProduct FeaturesCompatible with most CD, DVD and Blu-ray players:10-brush cleaning system:On-disc instructions:What's IncludedInsignia™ Laser Lens CleanerGeneralColor CategoryMultiColorBlue/WhiteModel NumberNS-HCL303WarrantyManufacturer's Warranty - Parts1 year limitedManufacturer's Warranty - Labor1 yearOtherCase IncludedYesCompatibilityMost CD, DVD and Blu-ray playersUPC600603178993Thanks for joining the community of friends who own and enjoy insignia products.

For assistance in the use and maintenance of your product, take a look through the guides below. And, remember if you still can't find what you're looking for, visit Support & Service for the many ways you can stay connected.WarrantyEnglish, Español & FrançaisNeed help?Get fast, easy access to all the help you need.FAQs & community discussionsGeneral support & serviceContact usTV SupportFind your remote codeBuy a replacement remoteGet help with channel scanningCommunity Forum Change the location for the item(s) already in your basket to Delivery, Order & Collect and Services Multimedia Laser Lens Cleaner Technical specifications for ESSENTIALS Multimedia Laser Lens Cleaner Disc drive laser lens cleaner Top-loading CD and DVD players Reviews of PC World reviews verified by 24 reviewsAll purchasersOtherMost recentMost helpfulLowest scoreHighest scoreDesignCompatibilityPerformanceValue for moneyOverall rating Show more score details 1 2 3 4 5 Next

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any one to add it to your basketStock updatesFind something you want but it’s not in stock? On the item’s product page, simply click on ‘Email me when back in stock’, and let us have your email address. We’ll let you know as soon as it’s available again. Order online and collect in store Sometimes you’ll want something even quicker than we can deliver. Or you can’t be in when our van or courier would arrive. That’s why we offer you the option to order online and collect in store. Subject to what you’re ordering and where you want to collect from, you can: Reserve & Collect – reserve online for free and collect at a local store as soon as you like. Once reserved, your item’s held till closing time the next day, to be paid for when you collect.Pay & Collect – pay online, and have the item sent, for free, from our warehouse to a local store for you to collect. Starting on the date the item arrives in store – which you choose in checkout – you have 28 days to collect it.